Our mission is to provide reliable, efficient and flexible telecommunication services to our customers with emphasis on innovation, technology and continuous manpower development.We also place emphasis on meeting stakeholders' expectations in attaining regional excellence. OUR CORE VALUES AND HABITS This is a description of Ghana Telecom's core values. Four (4) core values • We will be responsive to our market and sensitive to our customers.    This means that our activities and operations will be customer oriented. We will aim to achieve the highest level of customer satisfaction. We will strive to delight our customers and retain their confidence in our services by anticipating customer needs and responding to them. • We value promptness and efficiency in service delivery. Our responsiveness and sensitivity to customers will be evident in our ability to meet customer needs in record time. It is not enough to simply meet customer needs, these needs must be met with as little waste as possible. The idea is to complement quality service delivery with efficiency. Deliver, but deliver on time. • We believe in our people and aim to pursue sound people management. Our greatest strength is you – our people. That is why management has put in place constant and consistent training programmes to benefit staff. Management will continue to assist you to develop your competencies for your personal good and the general good of the company. • We will deploy our technical capacity to facilitate creativity and leadership in ICT This means we will bring our strength, capabilities and innovativeness to bear on the industry. We aim to be the leadership of the telecoms sector in the country. SEVEN (7) HABITS • Be proactive Take the initiative to act first instead of waiting to respond or react (poorly) to situations e.g. to the needs of customers.   • Begin with the end in mind Carefully think through the product/service you want to provide and in your mind's eye, picture the final product. Think of how it will meet the needs of clients. • Put first things first Handle tasks in the order of priority i.e. the most important should be handled first. This way you can manage your time and resources effectively to keep your focus on key roles and goals. • Think win-win Adopt this fundamental attitude in your relationship with colleagues, customers, bosses, subordinates, suppliers, family etc. In every relationship, both parties should benefit mutually, this is the only way a long term rapport can be sustained. • Seek first to understand and then be understood When you empathize with your customer, you identify the situation better and are able to provide sound solutions or alternatives. • Synergise By learning to value different opinions and perspectives, we broaden our horizons, create greater organizational unity and make better use of energy within GT. By harnessing our individual strengths we achieve greater productivity. • Sharpen the saw On a constant basis, find creative ways to enhance your greatest asset – your knowledge base. This will help you maintain your balance personally and professionally. Remember, one never stops learning (in whichever form it presents itself)!!